Kifaru Sleds are guaranteed against defects in materials and workmanship. Should our sled ever fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace it at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge.

Spare or replacement harness parts and other hardware are readily available from us at a reasonable cost. Warpage due to failure to store the sled in a FLAT position is NOT coverd.
This guarantee applies only to Kifaru made sleds. Owners of Mountainsmith sleds are subject to charge for any repairs.

Storage
Never store your sled in direct sunlight, as UV rays can be harmful to any petroleum based product.

Do not store in a bent or contorted position.

Do not store in a hot environment, i.e., attics or near a furnace.
Harness poles should be stored apart - not nested inside each other. Storing them inside the sled is ideal.
Improper storage will void any and all warranties.

Returns
We understand that it can be difficult buying a product that is not on a shelf where you can try it out, touch it, feel it. These are built-to-order products. If you receive your order, and decide that it is just not for you, return it in unused, new condition WITHIN 30 DAYS for a full product refund (excluding shipping charges). You will also need to call for a return authorization. We offer counseling on the proper use and fit (if applicable) by email or phone, and we have an excellent record in assisting folks with the "learning curve" in getting top performance with our technical gear. We're happy to help!