About a Built-to-Order Product

All Kifaru products are built-to-order; we sew our products in batches and therefore may not have all colors in stock at one time. We sew and assemble shoulder straps and waistbelts on each pack to fit the measurements provided by you, our valued customers, to ensure consistent high quality. Thus, nothing usually ships immediately, but is well worth the wait.

We're proud to provide extremely durable, lightweight products that are 100% American made. This gear will outperform and outlast anything made offshore - period. It is built specifically for serious users with the best-in-the-world materials. It is costly gear - our customers quickly acknowledge that the benefit-to-cost ratio of their Kifaru gear is quite high and is well worth the investment.

We do not use dealers and sell directly from our factory here in Colorado. We also employ our fellow Americans, many of whom have been with us from the Mountainsmith days - our first company.

Kifaru Backpacks & Pack Accessories
All Kifaru Backpacks and accessories come with a lifetime guarantee against defects in materials and workmanship. Should our products ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge.

Kifaru Tipis & Shelters.
All Kifaru shelters come with a lifetime guarantee against defects in materials and workmanship. Should our products ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Materials may naturally break down over extended use and time, particularly with long setups in direct sunlight - these shelters are not intended to be used as permanent camps. Problems associated with this or normal wear, abuse, or improper care will mean a reasonable repair or replacement charge. UV Rays: Any nylon structure will suffer from UV rays if allowed to remain erected for prolonged periods of  time. We strongly recommend NOT using your Kifaru shelter as a permanent structure. Snow Loads: These Tipis are not cabins. We cannot build a man-carryable shelter that will stand up to sustained snow loads. Do not leave your Tipi unattended in snow country and be diligent in keeping snow knocked off when erected for short periods of time. Our warranty does NOT cover snow load damage. No open fires. Kifaru Tipis are designed to be used with a stove, not open fires. Any use of an open fire inside a Tipi will void all warranties. Storage: The greatest harm to Tipi fabric is usually not from abuse or critters. It is usually due to improper storage. After your trip, make sure your Tipi is free of any moisture or organic materials - these can eat away at the fabric during storage. Air dry and store out of direct sunlight. Washing: the agitation of a machine washing can damage the UV coatings on outdoor fabrics. We recommend sponge bathing with Woolite (no bleach), and hanging to dry. Mildew: should you find mildew on your Shelter, simply remove spots with a bit of vinegar.

Kifaru Ultralight
KU gear WILL carry heavy loads comfortably.  They WILL stand up to normal (not just "careful") use.  They WILL last a very long time.  They are "tough enough" to get the job done well.  You don't have to baby them.  But they are not "bullet proof" in the way our Cordura items are--they can't be and be this lightweight.  Small abrasions and tears do not compromise integrity.  Such blemishes can easily be left alone or, if you prefer, covered with a dab of silicone gel from the hardware store. This fabric is more susceptible to damage from sharp objects (tools, tent poles, etc.), so care must be taken when loading. All Kifaru Backpacks and accessories come with a lifetime guarantee against defects in materials and workmanship. Should our products ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge.

Kifaru Sleds
 Kifaru sleds are guaranteed for an unlimited period of time against defects in materials and workmanship. Should our sleds ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge. Spare or replacement harness parts and other hardware are readily available from us at a reasonable cost.
This guarantee applies only to Kifaru made sleds. Owners of Mountainsmith Sleds are subject to charge for any repairs.

Soft Goods (sleeping bags or clothing items) All Kifaru soft goods come with a lifetime guarantee against defects in materials and workmanship. Should our products ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge

Returns
We understand that it can be difficult buying a product that is not on a shelf where you can try it out, touch it, feel it. These are built-to-order products. If you receive your order, and decide that it is just not for you, return it in unused, new condition WITHIN 30 DAYS for a full product refund (excluding shipping charges). You will also need to call for a return authorization. We offer counseling on the proper use and fit (if applicable) by email or phone, and we have an excellent record in assisting folks with the "learning curve" in getting top performance with our technical gear. We're happy to help! Any returned goods MUST be clean, and free of grit, blood, etc., or you will be charged an appropriate cleaning fee. 

Restocking Fees
We do not usually charge restocking fees for returned merchandise, if unused as outlined above. however, if you have placed an order for a product of a special color and cancel or return this product, there may be a restocking fee involved.

Repairs
All Kifaru gear come with a lifetime guarantee against defects in materials and workmanship. Should our products ever fail to satisfy because of defects in materials or workmanship, we will repair or replace the product at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge. Any returned goods MUST be clean, and free of grit, blood, etc., or you will be charged an appropriate cleaning fee.

Buy this gear with confidence.  It's guaranteed for life and is designed to fully meet and exceed government specifications.

Your Privacy
Nobody likes junk mail, and we don't generate it. Customer information is kept entirely confidential, and is never sold or given to any other agency.